• IT Direct
  - instructions
  - problem types
  Services include: Helpdesk, AV, Training, Electronic Services, Equipment Repair, Web Development and Email support. IT Direct includes a Knowledge Base of FAQs.
• Email (Groupwise)
  For faculty and staff about the college-wide email system, Groupwise.
• AV Equipment and Services
  Information about the AV equipment and services available through the IT department.
• Steps for requesting an R25 account
  Find out how to request a Resource25 (R25) Scheduling Client Seat or a Lane Events/25Live account
• IT Training
  • Technology Orientation: Use this comprehensive online resource to learn about Lane's information technology and to find just-in-time answers to technology questions.
  • Administrative Support Site: This wiki resource is maintained for and by Lane's administrators to document any and all administrative procedures.  Request access if  you would like to become a user/contributor.
  • MS Office Support: Links to well-designed, convenient demos for Office 2007.
• For immediate assistance - with specific problems or questions related to computers, networks, and software, contact the IT Service Center at ext. 4444

• Student Help Desk
  Technology support for LCC students using computer labs, distance learning resources, SSAN and Expresslane.
• Wireless Access (SSAN)
  Information about using the wireless Internet service (SSAN) at LCC.
• Moodle help for students
  Find out more about Moodle, the online course management system at LCC.

IT News and Updates

• Data Services Unavailable 6pm Fri. Feb. 18-8am Sat. Feb. 19
• Network, e-mail and phones out of service
• IT GroupWise Client Upgrade
• IT SYSTEMS NOTICES
• How to report spam
• IT GroupWise Client Upgrade Notification
• IT BANNER CONTACT INFORMATION UPDATE
• PLANNED NETWORK MAINTENANCE
• File Storage Services Will Be Down
• UPDATE ON COLLEGE EQUIPMENT
• UPDATE ON EMAIL SPAM FILTERING
• ASSUME THAT E-MAIL IS PUBLIC INFORMATION