IT Direct - return to ITD instructions
Problem types

• Accounts: Setup/Maintenance/Removal of workstation user accounts, generic login requests, Media Server accounts, etc.
• Accounts/New: Setup/Modification/Removal of GroupWise (email) and Novell (network) accounts
• Assistive Technology: Setup/Maintenance/Removal of software/hardware for students/faculty/staff who need assistive technology
• AV Equipment: Setup/Maintenance/Removal of AV equipment - projection units, extron systems, AV carts, AV laptop loans, etc.
• Core Administrative Systems: Support of Banner, ExpressLane, Document Imaging, and R25
• Desktop/Workstation: Setup/Maintenance/Removal of hardware - hardware repairs, repurposing of equipment, placement of new computers, monitors, etc.
• Email: All technical Email issues. For Email account issues use Accounts (or Accounts/New for new employees).
• Equipment Moving: moving of equipment from one location to another, also includes computer lab hardware upgrades
• Hardware: Setup/Maintenance/Removal of scanners, fax machines, "special" equipment
• Information Technology: IT Project work assigned by IT management and/or IT project coordinator
• Laptop: Setup/Maintenance/Removal of laptops
• Media Production: Assist development or editing of graphics, audio, video, slide shows, and other media or with related software
• Miscellaneous/Questions (IT): This is where most of the random type request fall - what services does IT provide, purchase recommendations, etc.
• Network Connectivity: Any request involving the wiring and components between the server and the desktop. This includes, setup/support/removal of wireless connections/hubs, heating/cooling data ports, switch problems, etc.
• Online Class: Setup/Maintenance/Support for online classes (Moodle or web-based) for both faculty/staff and students
• Password: Password setup, resets, password general troubleshooting
• Printers: Setup/Maintenance/Support of printers
• Server: Setup/Maintenance/Removal of network drive mappings, backup services, access to the internet, etc.
• Software Application: Installation/Upgrade/Removal/troubleshooting for software applications
• Tech Services: Same as an ESR - service requests for Dennis/Electronic Services
• Telephone Services: Service request for Virginia - phone installations, voice mail box setups, etc.
• Training: End-user training and coaching for all supported applications and IT systems, including "training" of email and core systems
• Web Site: Setup/Removal/updates/Support of acrobat, contribute, and web pages