VOICEMAIL
(Most Frequently Asked Questions)

Reminder:

Your mailbox can now hold unlimited new and archived messages. Messages can be archived for 60 days, (then they will disappear without any warning). Requests for new voicemail boxes must be e-mailed to Virginia Brady by your dept office. (We do not take requests over the telephone).

1. My phone just rings and rings and voicemail does not pick up:
You have lost call forward-no answer on your phone. Pick up the handset and dial *3 (hear beep, beep, beep), dial 3535 over the beeps. You will hear a steady tone which means it is set.

2. Voicemail does not pick up when I am on the phone (the caller just gets a busy signal):
You have lost call forward-busy on your phone. Pick up handset and dial *1 (hear beep, beep, beep), dial 3535 over the beeps. You will then hear a steady tone which means it is set.

3. How do I check my voicemail from home or off-campus?
When checking your voicemail from home or off-campus, dial 541-463-3535, when prompt starts,  press # over her voice.  She will them ask for your mailbox number.

4.  I cannot remember my password:
Send an e-mail to bradyv@lanecc.edu requesting a password reset.  You will receive a reply when the password has been set to the initial default password.

5.  I am on a shared extension and my message waiting light is on.  How do I know who has the message?  Once you dial 3535, the system will announce which mailboxes have messages, then you will be prompted to enter your mailbox number.  The message waiting light will stay lit until that person has listened to their message.

6.   How do I fast-forward through a message I don't want to listen to:
You can press 7 to skip to the next message, or press 4 to delete the message or 6 to save the message.

7. I want to skip someone's greeting and leave a message right away:
When you start to hear their greeting, press the # key and start leaving your message right after the beep. (If they have recorded an 0ut-of-Office greeting you will not be able to skip through it).

8. How do I get rid of a message that goes on and on and I don't hear the end:
You can press 7 to skip to the next message, or press 4 to delete the message or 6 to save the message.

9. I erased a message, can I get it back:
Yes, if you have not ended the voicemail session, you can press 7 to recover messages marked for deletion.

10. I am going on vacation and don't want any messages left in my mailbox while I am gone.
Go into your mailbox and create a greeting in the out-of-office greeting section. Then call the Telecommunications Office at ext. 5565 so the class of service on your mailbox can be changed to block incoming messages. Make sure that your greeting includes an option for them to call someone else.

11. My telephone is in a shared office, the call is for someone else on this number, I want to transfer the call to their voicemail:
With the caller on the line, press transfer or flash, dial 7000, enter your extension and hang up.  The caller will be connected to the callers menu on that extension and be able to leave a message for the correct person.

12. I have just listened to a saved message and still want to save it.  The system does not ask me to save it again, how do I continue:   At the end of the message, press 7 and you can skip to the next message.  It will leave the saved message in the saved portion of your mailbox.

Virginia Brady -Telecomm Specialist - x 5565