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ATC / Cortelco Telephone Guide

Instructions that are not included here are not possible to change. Contact Virginia Brady with questions at ext. 5565.

PLACING OUTSIDE CALLS
  • Lift handset
  • Dial 9
  • Dial desired number
PLACING INTERNAL CALLS
  • Lift handset
  • Dial internal extension
CALL HOLD
  • Depress HOLD KEY
  • Hang Up (Red light will indicate call on hold)
    • Lift handset to reconnect

CONSULTATION HOLD
NOTE: this allows you to consult privately with a second party while original party is holding

  • Depress FLASH KEY
  • Dial the extension number of person with whom you wish to converse
  • When the conversation is compoleted, called station hangs up, original call is automatically reconnected.
CALL TRANSFER
  • Depress FLASH KEY receive beeping tone
  • Dial extension number
  • Replace handset
    • NOTE: If you wish to privately announce transfer, wit until the called extension answers, announce the call, then replace handset.
  • If unable to transfer, depress FLASH KEY again. Automatically you will be connected with calling party
CONFERENCE CALLING
  • Depress FLASH KEY (puts caller on hold)
  • Dial second party (internal or external)
  • After second party has answered
  • Depress FLASH KEY again, a three-party conference call is established
CALL BACK
Upon encountering a busy tone:
  • Depress FLASH KEY
  • Dial * 5; receive steady tone
  • Replace handset
  • When called station becomes idle. or outgoing line becomes available, your telephone will ring 3 rings
  • Lift handset.  (The number will be automatically redialed for you)
CANCEL CALL BACK
  • Lift handset
  • Dial *5; receive steady tome
  • Replace handset
CALL PICKUP
  • Lift handset
  • Dial *7
  • You are automatically connected to unanswered ringing station in your pickup group
DIRECTED CALL PICKUP
  • Lift handset
  • Dial #7 and ringing station number
  • Incoming call is connected to your station
CALL FORWARD - ALL CALLS
  • Lift handset
  • Dial * 2; receive beeping tone
  • Dial extension number where calls are to forward (3535 for voicemail), receive steady tone
  • Replace handset
CANCEL CALL FORWARD - ALL CALLS
  • Lift handset
  • Dial  # 2; receive steady tone
CALL FORWARD - BUSY
  • Lift handset
  • Dial * 1; receive beeping tone
  • Dial extension number where calls are to forward (3535 for voicemail), receive steady tone
  • Replace handset
CANCEL CALL FORWARD - BUSY
  • Lift handset
  • Dial  # 1; receive steady tone
CALL FORWARD - NO ANSWER
  • Lift handset
  • Dial * 3; receive beeping tone
  • Dial extension number where calls are to forward (3535 for voicemail), receive steady tone
  • Replace handset
CANCEL CALL FORWARD - NO ANSWER
  • Lift handset
  • Dial  # 3; receive steady tone
SPEED DIAL NUMBERS
To program a speed dial number:
  • Lift handset
  • Press STORE
  • Dial number to be stored
  • Press desired speed dial button
  • Press STORE to save
To access a Speed Dial Number
  • Lift handset
  • Press desired speed dial button

Virginia Brady -Telecomm Specialist - x 5565

 
     

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Lane Community College - Telecommunications Department
4000 East 30th Ave., Eugene, OR 97405
Phone - (541) 463-5565 - Fax - (541) 463-4194 
Please direct comments about this site to bradyv@lanecc.edu

Revised
6/17/09 (llb)
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