Implementation Plan Timelines

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Project: Students First! Process Redesign OVERALL RECOMMENDATIONS Date: 10/14/96

INFRASTRUCTURE
Service Delivery Organization--All Re
Information Dissemination--All Recom
Information Dissemination Pilot T
Cable Channel 12
Printed Materials
Student Database Linking
Telephone
Wide Area Network
ENROLLMENT & RETENTION
Admissions App & Processing
New Student Information Session
Placement Testing Services
Advising System
Career &Work Information Center
Support & Diversity Services
FINANCIAL TRANSACTIONS
Billing Statement
Chrgs, Payments & Adjustments
Credit Policy
Federal Loan Processes

Project: Students First! Process Redesign INFRASTRUCTURE Date: 10/14/96

INFRASTRUCTURE
Service Delivery Organization
Team Selection Processes
Review pilot team job classifications
Develop job classifications-all teams
Negociate wages--new job class.
Process owner manager selection
Team selection criteria & process
Team leader manager selection
Identify & select team members
SF! Ctr. Mobile Unit Resource Repres
Team eval. criteria & process
Training--services to students
Establish training requirements
Determine training providers
Establish training schedule
Conduct initial training sessions
Facilities Planning
Extend service hours
Bond Facilities Planning
Relocate to Students First! Center

Project: Students First! Process Redesign INFORMATION DISSEMINATION Date: 10/14/96

INFO. DISSEM.
Create pilot teams-Planning & Support
Cable Channel 12
Printed Materials-Pilot
Convene Pilot Team
Collect and analyze information
Establish standards and review inform
Create time schedule
Begin tracking and editing
Student Database Linking
Identify information & data items
Program, test & signoff
Staff training & final implementation

Project: Students First! Process Redesign INFORMATION DISSEMINATION Date: 10/14/96

Telephone
Explore and install enhancements
Revise scripts, create feedback sys.
Training and expanded hours
Establish and use SF! Ctr. number
Wide Area Network
Identify info. & software criteria
Design, program, test and signoff
Establish home page standards
Input & integrate information
Train team

Project: Students First! Process Redesign ENROLLMENT AND RETENTION Date: 10/14/96

ENROLLMENT AND RETENTION
Admissions App & Processing
Redesign credit application process
Review other department applications
Identify application data requirement
Train/prepare staff
Implement New application
Update publications
Online application development
Web application development
New Student Information Session
Update session curriculum
Examine & create incentives
Establish non-credit sessions
Video, WAN, Cable12 access

Project: Students First! Process Redesign ENROLLMENT AND RETENTION Date: 10/14/96

Placement Testing Services
Establish team
Establish college philosophy
Establish high-risk student program
Network with related services
Develop information & training progs.
Computerized testing--explore
Provide easily available testing and
Study Guides on the web

Project: Students First! Process Redesign ENROLLMENT AND RETENTION Date: 10/14/96

Advising System
Establish philosophy & policy
Revise policies and procedures
Survey campus-wide advis. services
Establish and train polot teams
Establish/implement instructional tr
Establish advising teams needed
Develop incentives for participation
Recruit, train & assign student peer
Revise web page
Develop student decision matrix
Assess degree audit system
Career & Work Information Center
Plan and present retreat
Develop matrices & Action Plans
Job order program on web
Implement action plans
Plan and condeuct conference

Project: Students First! Process Redesign ENROLLMENT AND RETENTION Date: 10/14/96

Support & Diversity Services
Identify & convene team
Develop strategies
Assess & address technology needs
Work with advising & CWIC teams

Project: Students First! Process Redesign FINANCIAL TRANSACTIONS Date: 10/14/96

FINANCIAL TRANSACTIONS
Billing Statement
Define "ideal" statement, programming
Identify and acquire resources
Test programming & printing
Obtain feedback, revise and reconvene
Implement production & use
Charges, Payments & Adjustments
Define position re: fiscal processes
Identify and establish service are proc.
Determine/test programming
Obrtain/install equip. in service area
Release authority to service areas
Initiate link w/ bookstore, library

Project: Students First! Process Redesign FINANCIAL TRANSACTIONS Date: 10/14/96

Credit Policy
Define philosophy & revise policy
Identify criteria & alternatives
Develop procedures for administration
Revise consumer information
Incorporate CreditLine application in ad
Revise programming to support policy
Evaluate & select credit agency
Assign responsibility to team
Federal Loan Processes
Define default
Investigate and resolve UNISA relations
Develop identification and notification pr
Cost-benefit analysis
Conduct student & institutional surveys
Revise awarding process
Analyze & select servicer
Select/train student loan team