• communicate progress
• celebrate successes
• address questions and concerns

The team's performance will be measured by its ability to implement the recommendations within the established timeframes. The team will be mutually accountable and accountable to the project managers, Executive Leadership Team, and Board.

Implementation Coordinators

The Implementation Team will consist of implementation coordinators who will serve two roles:

On the following page is an outline of the skills, characteristics, and responsibilities of the implementation coordinators who will work directly with the identified units within the categories defined in Chapter Three - infrastructure, financial transactions, and enrollment and retention.

Implementation coordinators who will ensure that support areas are providing critical service to the implementation effort are responsible for the areas noted and have been identified as follows:

• represent individuals in their respective employee group
• work with the college in revising collective bargaining contracts

• coordinate Students First! technology resource needs (including programming, software and hardware)

• develop job descriptions, negotiate wages, and establish team member selection criteria and procedures in collaboration with applicable employee groups
• represent the college in changing collective bargaining agreements

• ensure coordination of redesign recommendations with bond facilities process and other facility needs

• develop college standards for communication content, style and design
• ensure that communications developed by the Implementation Team are delivered to the Lane community in a timely and understandable manner

• attain training resources to meet needs identified in the recommendations
• establish delivery system for meeting training needs

• establish the baseline measures identified by the Redesign Team
• assist with establishment of baseline and future process measures

Additional individuals who will work directly with identified units representing infrastructure, financial transactions, and enrollment and retention will be determined by the project management in consultation with the Students First! Redesign and Implementation Planning Teams.

Coaches, Sponsors, and Advisors

During both the redesign and implementation planning stages, various individuals were consulted for their expertise and solicited for advice, feedback and support. The implementation stage will require the involvement and active participation of all services to students employees, coaches from the Redesign and Implementation Planning Teams, advisors, and sponsors. Implementation coordinators will be working with those individuals as well as senior executives to ensure that tasks related to redesign are completed on schedule, resistance to change is addressed, and resources are allocated in a fair and sufficient manner.

The roles of coaches, sponsors, and advisors were mentioned in the Redesign Team's final report and are restated below.

Coaches

Individuals from the Students First! Redesign Team and Implementation Planning Team available to provide perspective, insight and time during implementation; and who will serve as an advocate for the recommendation, helping the college understand its implications, why it is needed, and how it will improve services to students.

Sponsors

Individuals from the Executive Leadership Team responsible for ensuring implementation of the recommendation by removing barriers and securing resources; and who will serve as an advocate for the recommendation, helping the college understand its implications, why it is needed, and how it will improve services to students.

Advisors

Individuals who play key roles in student services, instruction, personnel, college finance, communications, and other areas who provide their perspective on the implications and feasibility of the recommendations; and who will serve as an advocate for the recommendation, helping the college understand its implications, why it is needed, and how it will improve services to students.

Services to Students Team

Currently, Lane has a student services division that includes several services to students units. The Students First! process redesign initiative represents a reconfiguration of all services to students. All individuals within the services to students units identified in the Students First! recommendations will be involved with implementation. The Services to Students Team, composed of process owner managers, team leader managers, and teams is the basis of the new services to students delivery system. Before identifying individuals for each role, Lane must carefully develop job descriptions, address wage and collective bargaining issues, and create fair and equitable selection criteria.

Process Owner Managers and Team Leader Managers

Process owner managers and team leader managers are key players in spearheading the successful implementation of both the recommendations and a team-based organization. The skills, characteristics, and responsibilities of process owner managers and team leader managers are outlined in Appendix D.

Great care is applicable to the selection of process owner managers and team leader managers. These individuals will be responsible for planning the work of and leading the teams that will be delivering services to students. Considerable time will be required to carefully establish the job descriptions/classifications, work with employee groups, and create the team selection criteria and process. In the interim, the implementation team will serve as facilitators in the establishment of teams as deemed appropriate. As implementation progresses and teams are established, implementation coordinators will be working with those teams to monitor their progress.

Teams

Individual team member responsibilities will be determined by the applicable process owner manager, team leader manager, and team members in collaboration with the appropriate implementation coordinator. In some cases, teams will be created before process owner managers and team leader managers are selected.

Teams will specify performance goals that are directly related to their charge. Refer to Appendix E for the elements of the evaluation process and criteria outlined in the Redesign Team's final report.

On the next five pages is a summary of the following identified in the action plans:

INDIVIDUALS AND TEAMS
Based on Revised Action Plans

Recommendation	COACH	SPONSOR	ADVISORS	TEAM
Services to Students Organization	Alen Bahret Mary Glenn Edna Grass Bee McRae Linda DeWitt Kay Malmberg Carol Lynn Morse Sharon Williams	Linda Fossen Marie Matsen Larry Warford	Sue Colvin Patti Lake Linda Waddell Affirmative Action Director Applicable Classification Teams Applicable Employee Groups Facilities Planner Implementation Team Joint Review Committee Redesign Project Management	Services to Students Process Owner Managers Service to Students Team Leader Managers Students First! Center Mobile Resource Representatives Teams comprising Services to Students Team
Information Dissemination - All Medium	Rich Freund Jana Nelson Jane Scheidecker	Diane Dann Linda Fossen Marie Matsen	Implementation Coordinator Redesign Team Project Management	pilot Information Planning Team pilot Information Support Team
Cable Channel 12	Mary Glenn Bee McRae Jana Nelson Jane Scheidecker	Mary Spilde Larry Warford	Cynde Leathers Campus Services Electronic Services Media Technology
Printed Materials	Rich Freund Jana Nelson Johanna Hanley	Diane Dann Linda Fossen	Selected Services to Students Units	pilot Information Planning Team pilot Information Support Team
Student Database Linking	Jana Nelson Ray Smith	Marie Matsen	Nick Cheshire Implementation Coordinator Applicable Departments Computer Services Programming Team

Recommendation	COACH	SPONSOR	ADVISORS	TEAM
Telephone	Bee McRae Jana Nelson	Marie Matsen	Virginia Brady Jerry Nehring Implementation Coordinator Campus Services Computer Services Programming Team Telephone Technicians	pilot Information Support Team
Wide Area Network (WAN)	Johanna Hanley Jana Nelson Ray Smith	Marie Matsen	Applicable Services to Students Units Implementation Coordinator Programming Team	Information Planning Team Information Support Team
Admission Application and Processing	Mary Glenn Bee McRae Sharon Williams	Linda Fossen Larry Warford	Nick Cheshire Debra Lamb Leslie Rasor Craig Taylor Sharon Williams Departments with separate admissions applications Programming Team	Information Support Team
New Student Information Sessions	Bee McRae Carol Lynn Morse	Linda Fossen Larry Warford Diane Dann Debra Lamb Cynde Leathers Julia Poole Leslie Rasor Craig Taylor John Winquist Ginger Yamamoto Applicable department staff	Information Support Team Students First! Center Associates

Recommendation	COACH	SPONSOR	ADVISORS	TEAM
Placement Testing Services	Carol Lynn Morse Jana Nelson	Linda Fossen Mary Spilde Larry Warford	Mason Davis Linda DeWitt Rich Freund Phyllis Geyer Dan Hodges Carolyn Litty Craig Taylor Ginger Yamamoto Affected Departments Counseling Department staff	Advising and Counseling Services (ACS) Team Placement Testing Services Team
College-Wide Advising System	Rich Freund Carol Lynn Morse Sharon Williams John Winquist	Linda Fossen Mary Spilde Larry Warford	Tim Blood Mason Davis Phyllis Geyer Julia Poole Craig Taylor Ginger Yamamoto Annual Advising Committee Counseling Department staff	pilot Advising Teams pilot Training Teams
Career & Work Information Center (CWIC)	Edna Grass Carol Lynn Morse	Linda Fossen Larry Warford	Joan Adams Geri Meyers Tamara Pinkas Ellen Lacey Implementation Coordinator Programming Team	ACS Team CWIC Team Information Support Team Students First! Center Team

Recommendation	COACH	SPONSOR	ADVISORS	TEAM
Support & Diversity Services	Rich Freund Johanna Hanley Sharon Williams	Linda Fossen Kate Barry Barbara Delanski Nick Cheshire Phyllis Geyer Sandy Ing Jerry Nehring Leigh Alice Petty	Support and Diversity Services Team ACS Support and Diversity Services Team CWIC Team Students First! Center Team Leader Manager
Billing Statement	Kay Malmberg Edna Grass	Marie Matsen	Nick Cheshire Edna Grass Jerry Nehring Verne Whittaker Sharon Williams Computer Services Programming Team
Charges, Payments, & Adjustments, and Cashiering	Kay Malmberg	Marie Matsen	Nick Cheshire Shelley Dutton Verne Whittaker Library representative Programming Team Identified Service Area Representatives Computer Services Personnel Services
Credit Policy	Kay Malmberg	Marie Matsen	Executive Leadership Team Implementation Team Nick Cheshire Sue McDonald Verne Whittaker Sharon Williams	Student Finance Team Student Finance Team Leader Manager

Recommendation	COACH	SPONSOR	ADVISORS	TEAM
Federal Loan Processes	Edna Grass	Marie Matsen Linda Fossen	Linda DeWitt Kay Malmberg Anita Overton Pam Robison Student Account Representative Verne Whittaker Programming Team	Financial Aid Team Leader Manager Student Finance Team Leader Manager Student Loan Team