IT Service Center (ITSC)

• IT Service Center Staff

General Information:

The IT Service Center is responsible for installation, maintenance and problem solving for the faculty and staff computers and peripherals, located on the main campus of LCC. The ITSC phone line, Ext. 4444, is answered primarily by student workers along with help from the Information Technology Technicians. Any problems reported are ticketed and assigned to an IT Technician. The field response is handled by IT staff.

Which hardware and software items are supported by the college is listed in the College Online Policies and Procedures at 2011sitearchive.lanecc.edu/cops/compstds.htm.

Some examples of services provided by IT staff:

• Technical support for standard suite of network clients, operating systems, and application software
• Installation and setup of new workstations, software, printers, and scanners
• Setup of GroupWise and Novell user accounts
• Problem diagnosis/resolution with server/network connectivity
• Network port activation (port "heating")
• Routing and process initialization for setup Banner user accounts
• Training in the use of applications and operating systems
• Assessment of the current level of technology at user or department level, with recommendations for upgrade or replacement
• Hardware and software purchase recommendations
• Computer lab upgrades/replacements