The Role of the Manager and Team Member

Leadership Role Shared by Both Managers and Team Members

• Supports, protects and communicates the mission of the college
• Supports, protects and communicates appropriate cultural values
• Actively advocates positive change
• Continually analyzes his/her behavior to ensure that he/she is not a barrier to team performance
• Keeps service excellence as the highest priority
• Promotes and supports direct feedback between the teams and the receivers of their services
• Ensures that there are processes in place to record and track student/customer/client requests and complaints
• Shares all student/customer/client feedback with the team
• Communicates a clear, future-oriented vision of the team which is consistent with and supports the Lane Mission
• Confronts substandard performance or behaviors which subvert team performance
• Encourages creativity and innovation
• Fully communicates all information that is pertinent to team performance
• Ensures the free flow of information throughout the college
• Supports and protects neighboring teams by assisting them with knowledge, expertise and feedback to help them succeed

Leadership:

• Draws satisfaction from the power of employees to achieve results that contribute to the Mission of the college
• Ensures that a process is in place to identify and clarify boundary conditions for work activity
• Maintains an environment that supports partnership among all employees, regardless of role
• Establishes processes focused onpositive change.
• Holds the team and individuals accountable for achievement of results 
• Focuses on results and processes, but not specific methods
• Ensures that strategic goals and expectations are established and measured
• Ensures that teams establish clear operational goals and priorities

• Provides help and resources rather than orders and directions
• Works personally with team members to help them build technical, organizational, and people skills
• Allocates resources (time, money, space) for training and development activities
• Helps the team learn how to work effectively together
• Deals with substandard performance appropriately with support, education and training
• Provides developmental opportunities for the team and individuals so they have skills to effectively manage the day- to-day operations without outside direction
• Insures that conflicts within the team are resolved
• Works to procure necessary resources for the team, including information and information processing tools
• Will pitch in and help the team in its daily work, if needed
• Helps create and support energy and commitment in the team
• Provides resources for creativity and innovation
• Ensures that students/customer/client feedback is received, considered, and acted upon, without needing to be directly involved

• Is aware of and communicates what is happening in other departments and teams
• Helps team members work with and resolve issues with other teams
• Ensures the synergy of collaboration among teams across the campus
• Ensures the team has timely information about institution-wide service performance
• Ensures that teams are aware of new technologies and trends
• Maintains an awareness of and shares information about community, government, legal, and funding issues with the team
• Is a resource and facilitates acquisition of other resources for the team as it continues to redesign and improve its work systems
• Deals with Union/Management relationships in a constructive and principled manner

• Actively works, with the concurrence of the team, to eliminate unnecessary policies, procedures, and practices which hinder team performance
• Actively works to align reward systems with team performance expectations
• Actively seeks recognition for team achievement by the broader Lane community
• Listens to, and acts on, team suggestions
• Actively supports team decisions which are within the agreed upon limits of team authority
• Actively works to acquire needed team resources

• Ensures processes are in place to systematically receive and respond to student/customer/client input
• Ensures that there are regular meetings and communication between the team and other teams with which it interacts
• Provides resources to assess and improve service performance

• Clearly distinguishes between management/facilitation, supervision, and leadership
• Engages in directive activities when team processes break down to the extent that the team is unable to resolve problems 
• Deals with performance problems according to established procedures and contractual agreements; has primary accountability for progressive discipline and due process

The team and each individual team member will be engaged in those activities which assure that the daily operating requirements/objectives are achieved. The team will be fully accountable for the daily operating system within established guidelines. Team members can be drawn from any employee group.

The Team:

• Originates and executes tasks in the work process
• Improves how tasks are performed in the work process
• Solves work process problems
• Works to resolve inter-team conflicts
• Establishes work process goals and objectives supportive of broader college goals
• Identifies and requests needed resources
• Allocates process resources as appropriate
• Establishes priorities for work sequencing consistent with team goals and objectives
• Institutes and participates in processes which directly involve customers/clients
• Rigorously records and tracks all issues regarding service quality and assures resolution
• Recognizes and celebrates individual contributions to team objectives
• Identifies developmental needs for the team or for individual team members
• Participates actively in the selection of new team members
• Works to provide developmental opportunities for team members within the daily work schedule

• Shares in all aspects of the work of the team
• Assumes personal accountability for team performance
• Is willing to help out in areas of critical need
• Identifies and seeks to develop needed skills
• Is a positive contributor in all team meetings and decision-making processes
• Learns and uses meeting leadership and decision-making skills