Interdependencies

Defined in terms of both a sequence of events and the resources required to implement several recommendations. In some cases, more than one interdependency may exist and each may be based on a different circumstance.

Timeframe

Defined in terms of start and end dates. The start date represents the beginning of the implementation of the recommendation. The end date implies that the recommendation will be implemented at least in part by that date. The four timeframes that have been established are:

Ratings

Ratings of high, medium or low were assigned to impact, complexity, and resource requirements factors. In assigning a rating, the team considered each factor from a student (i.e., customer), employee, and Lane perspective. The team also used information collected in their interviews with services to students providers and others. Refer to Appendix B for the interview questions.

Each rating reflects an overall or balanced perspective. A summary of the results is on the following page.

PRIORITIZATION ANALYSIS RESULTS

Recommendation	Impact	Complexity	Resource Requirements		Interdependencies	Timeframe
			other	technology
INFRASTRUCTURE Services To Students Organization	high	high	high	low	Student Database Linking Telephone	1, 2, 3, 4
Cable Channel 12	low	low	low	low		1
Printed Materials	high	high	medium	low		1, 2
Student Database Linking	medium	medium	medium	high		1, 2
Telephone	high	low	low	low		1
Wide Area Network	high	high	high	high	Student Database Linking	2, 3, 4
ENROLLMENT & RETENTION Admission Application and Processing	high	medium	low	medium	Student Database Linking	1, 2, 3
New Student Information Session	medium	low	low	low		1, 2
Placement Testing Services	low	low	low	low		1, 2, 3
College-wide Advising System	high	medium	medium	low		1, 2
Career and Work Information Center (CWIC)	high	low	low	low		1, 2, 3
Support and Diversity Services	medium	medium	low	low	Student Database Linking	1
FINANCIAL TRANSACTIONS Billing Statement	high	high	low	high	Credit Policy	1, 2
Charges, Payments, Adjustments and Cashiering	medium	low	medium	low		1, 2, 3
Credit Policy	medium	high	medium	high		1, 2
Federal Loan Processes	medium	medium	low	medium		1, 2

Implications of Prioritization Analysis

The Implementation Planning Team determined that in order to continue the positive enthusiasm and momentum for process redesign expressed by a majority of services to students employees, action must be taken on each recommendation as soon as possible. However, the team also recognized Lane's need to address and deal with infrastructure issues, particularly those related to human resources and technology.

The team identified recommendations for pilot projects due to their high impact on students, high visibility with Lane employees, and low resource requirements. With regard to complexity, some pilot projects will serve as a model prior to full implementation of the recommendation. Selection of the pilot recommendations does not preclude the commitment of resources to the other recommendations. Timelines have been established for the other recommendations and, in some cases, services to students units have taken the initiative to prepare for implementation. The pilot recommendations have been selected because they will demonstrate how process redesign can be successfully applied at Lane within a short period of time.

The team also determined that it would be advantageous to create the Mobile Unit Team of the Students First! Center to address associated training issues prior to the physical location being built. This team will be one of the first created after the job classifications have been developed and the process owner managers and team leader managers have been selected.

The pilot recommendations include:

The team determined that in order to impact the primary printed materials (i.e., class schedule, catalog) for the 1997-98 academic year, it would be necessary to ensure that the clearinghouse for services to students print information is in place.

To support implementation of the printed materials recommendation, create the following teams:

• Pilot the Information Planning Team to begin addressing communication issues, particularly as they relate to the development of Lane standards for printed materials. The team would consist of a representative from Institutional Advancement and representatives from the implementation team.
• Pilot the Information Support Team to support the development of printed materials. The team would consist of a part-time professional familiar with printed materials and an individual representing a services to students unit.

Due to the urgency of Lane's need to comply with requirements related to the high Federal Perkins Loan default rate, this recommendation was selected as a pilot. Financial Aid and College Finance have begun discussing ways in which they can work together to reduce the default rate by streamlining and modifying processes.

In order to realize the full benefits of a standard application form, the team determined that processing of the credit admissions application must be streamlined and improved.

The Counseling Department has been proactive in discussing the development of the team-based advising system and has identified potential sites for neighborhood advising teams. The advising system will positively demonstrate a cross-functional approach to service delivery. The Counseling Department's enthusiasm and desire to participate in the redesign effort make this recommendation a prime pilot candidate.

Barring the physical limitation on immediately co-locating the career and job related services, there are elements of the CWIC that are applicable to the team-based service delivery approach advocated by Students First!. The individual team members will contribute specific skills and expertise to the CWIC team. The team will provide an example of the ability of several units with related responsibilities and goals to work as a team without the benefit of a common physical location. When the physical location is in place, the team will be ready to 'move in' and strengthen their working relationship.