In-Class Service Providers

Student Agreement for Use of In-Class Service Provider (Reader, Scribe, Aide or Computer Notetaker)

In-class Service Providers will be scheduled for qualifying students upon request. Students should request services a minimum of two weeks before the start of each term to allow the Disability Resources staff time to locate an appropriate Service Provider.

Lecture Classes

A Service Provider will be in class full-time, if needed.

Lab Classes

A Service Provider will be in class full-time as needed. (group projects, in-class assignments, etc.)

How to Receive This Service

In-Class Needs

Students are encouraged to participate in Advance Registration when eligible, so that your Service Provider request is known well in advance. Request your accommodations as soon as possible after you've registered for classes. Service Providers will be scheduled to start as soon as possible, but late requests may mean that no assistance is available for one to two weeks.

Special Needs

(For meetings or special activities) - If you would like to request a Service Provider for a meeting or special activity, you must submit a request at least 2 days before the activity. You may contact the D.R. office to make a request by voicemail, e-mail or fax. Be sure to include the type of meeting or activity, the date, time and the location where the Service Provider should meet you.

Late To Class

Your Service Provider will wait for you 10 minutes per hour of class (90 minute class=15 minute wait, 3 hour class=30 minute wait, etc.) After that time, the Service Provider will leave. If you don't call in, this will be counted as a No-Show.

Last Minute Absences

(For illness) - Students should contact the D.R. office as early as possible (preferably before 7:00 a.m.) to cancel their Service Provider for the day. Messages can be left at any time by phone, TTY, e-mail or fax (see contact information below).

Absences

If you know you will miss a class (ex. doctor appointment, etc.), you must inform the D.R. office at least 48 hours in advance of the absence, so that we may cancel or reschedule your Service Provider for the day.

When canceling services, the following information must be provided:

• Student's name

• Names of the classes that will be missed (WR121, MTH60, etc.)

• Time, day and date of the classes that will be missed (ex. 8-8:50 a.m. Monday, September 27)

• Date the student will return to classes

• What has caused you to miss class? Hearing from you may affect how this absence is handled.

Notifying only the Service Provider is not sufficient. D.R. must be made aware of the cancellation.

Service Abuse

Service abuse occurs when a student repeatedly calls in "sick" at the last minute (after 7:00 a.m.), resulting in excessive (two or more) Service Provider cancellations. Students who abuse their accommodations in this manner will have their Service Provider accommodations suspended as if they hadn't shown up for classes at all (see No-Shows, below). Each time this happens, Service Provider accommodations will be suspended pending a meeting with the Accommodation Specialist. Services may become dependent on a daily phone call confirming the need for in-class accommodations.

No-Shows

No-Shows occur when a Service Provider is scheduled to provide in-class services for a student who does not attend class, and has not called in. Service Providers are asked to return to the D.R. office and report the student's absence to the Accommodation Specialist. One "grace" no-show is permitted each term. Every future no-show will result in a suspension of Service Provider accommodations for the missed classes, and will require a meeting with the Accommodation Specialist, Cathie Reschke, before services will be re-started. During this meeting, we will discuss what caused you to miss class. The outcome of this meeting will determine if your services will be suspended or conditional. If your services are conditional, you may be asked to call in each morning to confirm your need for a Service Provider.

Responsibilities

Occasionally, difficulties occur because a Service Provider is unable to address the student’s requests. If a problem arises, the student should share his/her concerns with the Service Provider. There may be a misunderstanding and a simple solution. If the problem cannot be solved through direct communication with the Service Provider, the student should contact D.R. immediately. D.R. is committed to solving any problems that arise.

Other Tips for Working with a Service Provider in Class

The Service Provider may sit near you during class, if necessary. Please try to sit in a location that is convenient for both of you.

• If you have a question for the instructor about the course (lecture content, reading assignments, homework assignments or other course-related concerns), please raise your hand and ask the instructor directly. The Service Provider will not speak for you unless this is an authorized accommodation.

• If you have any problems working with your Service Provider, please contact Disability Resources to arrange to discuss this with one of our staff as soon as possible.

• If you have a disability-related concern about your classes or an instructor, contact Disability Resources as soon as possible.

• It is your responsibility to inform D.R. if there is any change to your schedule, especially room changes. Failure to do so could result in an absent Service Provider.

Messages can be left at any time, day or night at:
Voice: (541) 463-5150
TTY: 711
Fax: (541) 463-4739
E-Mail: DisabilityResources@lanecc.edu

I have read the above document and agree to follow the guidelines that delineate my responsibilities as a student receiving support services from the Disability Resources office at Lane Community College.