Lane will refer an account to an outside collection agency for failure to pay in full by the end of 90 days, see the Lane Community College Deferred Billing Terms Agreement (.doc), and will report the status of the account to a credit reporting agency. If the account is placed in the hands of a collection agency, additional collection costs will be added to the account. Official transcripts and certificates will be held if an account is in a delinquent status. Enrollment for any future terms will be blocked.

If you know the collection agency your account has been assigned to, please select from the list below (if you are unsure, please contact Enrollment Services or check on myLane):

• Account Control Technology (ACT)
  Phone: 1-888-830-7770 and then 0 for operator
• Asset Recovery Group (ARG)
  Phone: 1-800-458-6368
• Enterprise Recovery Systems (ERS)
  Phone: 1-800-377-1904
• General Revenue Corporation (GRC)
  Phone: 1-800-234-6258
• Oregon Department of Revenue (ODR)
  Phone: ODR 1-877-222-2346 in state
  ODR 1-503-945-8199 out of state
• Williams & Fudge (wfcorp)
  phone 1-800-849-9791  
• Windham Professionals
  phone 1-800-208-5076

Once you have paid your account in full to the collection agency, it can take six to eight weeks to release your account at Lane and allow access to your transcripts and registration. There is no way to speed up this process and proof of payment will not release your account any sooner.

If it has been more than eight weeks since you have paid your account in full and you have not had your transcripts or registration released, please contact the Student Accounts office at (541) 463-3012.

If you have an account in collections and want to appeal the charges due to medical or emergency reasons, you will need to complete and submit a Petition to Exception for a Refund form and attach copies of relevant documentation. Please write "Collections" on the top of the form before submitting.