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Process Redesign Project
This is an archive of the Process Redesign web pages - for historical and reference purposes only
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Change Management ConsultantsSusan B. Phillips & Associates will serve as management consultants for a variety of essential issues associated with Process Redesign and the management of change at LCC. These include the following:
In addition to general change consultation during the first phase of Process Redesign, the firm has led focus groups and individual interviews and has been able to guide management through numerous real-life issues directly relevant to the college experience and its need to change both its culture and its processes. Susan B. Phillips & Associates has a clear understanding of what the college intends to accomplish in its' new team environment. Susan Phillips herself is a nationally recognized consultant with extensive experience in change management and organizational psychology. She holds advanced degrees in both business and psychology, including a MBA from Stanford University and a Doctorate in Clinical Psychology from the University of Oregon. Methodology ConsultantsFirst PhaseCoopers & Lybrand served as project consultants during the first phase of Process Redesign at Lane Community College. With this firm's assistance, the college was able to define services to students as the most pressing area in need of reevaluation. We feel that improving services to students is the most effective way to enhance the overall quality of college operations. Please see the Students First! Page for more information.Second PhaseThe second phase Lane's redesign process focuses on the development of specific recommendations, plans and processes for the implementation of change. For this phase a new consulting firm, KPMG Peat Marwick, was chosen.We feel that Peat Marwick brings a fresh perspective to Lane's redesign process. The firm has broad exposure to the higher education environment and a critical understanding of the interaction of departments and processes within educational institutions. We have found that their expertise is particularly impressive with regard to Financial Aid, Admissions, Student Records, Student Accounts and Counseling. Peat Marwick consultants have the critical ability to compare college processes and needs with those of other institutions. They have an understanding of the college's desire to eventually become independent of consultants and manage Process Redesign as a continuous, broad-based internal function. They will also serve to provide perspective on the critical interactions of administrative processes and academic initiatives, including the need to involve all levels of participants from students to board members in the evolution of change. We feel their emphasis on the use of staff as co-consultants and change agents will be particularly effective at Lane. Workplace Training ConsultantsGlaser & Associates, Inc. have served as workplace training consultants for Process Redesign at Lane Community College. The firm specializes in management training and organizational development, in particular team building, employee involvement, conflict resolution, leadership, and communication. Glaser & Associates' two senior consultants are Peter A. Glaser Ph.D. and Susan R. Glaser Ph.D.Dr. Peter Glaser is President of Glaser and Associates. Formerly a business administrator, he has conducted seminars throughout the United States. He has directed organizational development projects and training programs in the areas of conflict, team building, negotiation, performance review and persuasive speaking. Before beginning Glaser & Associates, Dr. Glaser was Director of the Communication Fundamentals program at the University of Oregon. He is currently on the faculty for the Oregon Executive MBA program. Dr. Susan Glaser is a Professor in the College of Business at the University of Oregon and she does management training and organizational development as a senior consultant with Glaser & Associates, Inc. She is a recipient of the University of Oregon Ersted Award for distinguished teaching, and she is internationally recognized for her research in organizational culture and teamwork.
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