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 Support & Diversity Services
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Create organizational structure for effective delivery of enrollment and advising services.
Key Issues:
Lack of formal connection with advising and enrollment processes
Student self-selects use of support/diversity service; uncertainty re: other service providers advising students of availability versus referral to support/diversity service
Commonality is purpose/intent to meet individual student needs; difference is the distinction between who the students are
Type of service delivered varies and depends on: student interests, resources, staffing, funding source
Some services have multiple roles and/or focus: service to students, instructional, mandated services, student clubs, legal compliance
Competing for limited College resources
Funding sources vary - College, students, grants
Physically dispersed
Determination of physical location of services as result of bond construction
CURRENT SITUATION:
PEOPLE/
ORGANIZATION |
CROSS-FUNCTIONAL
WORKFLOW |
TECHNOLOGY |
PHYSICAL
INFRASTRUCTURE |
POLICIES/
PROCEDURES |
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service directors have different roles and belong to different employee groups
weak links between support/diversity services and other services to students |
variable or inconsistent links between support/diversity services and other services to students |
limited or no access to student records
access limited to 'look only'
possibly substandard equipment and/or shadow databases
limited training on how to use services to students systems |
services are physically dispersed |
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PROPOSED SOLUTION:
PEOPLE/
ORGANIZATION |
CROSS-FUNCTIONAL
WORKFLOW |
TECHNOLOGY |
PHYSICAL
INFRASTRUCTURE |
POLICIES/
PROCEDURES |
|
evaluate staffing levels for each service & identify advising and enrollment service needs
create support and diversity services organizational structure for effective delivery of enrollment and advising services |
support and diversity services are designated as associates to SF! Ctr.
advising team dedicated to support and diversity services team |
access to student records - enrollment, advising
transaction capability at some services
if necessary, upgrade equipment and software to Lane standards to provide enrollment and advising services
provide training on use of service to student systems |
co-locate support and diversity services so in close proximity to each either
recommend location is central, highly visible, and easily accessible |
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