2011 Archive - Lane Community College - Process Redesign Project

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Process Redesign Project

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Students First Logo Career & Work Information Center (CWIC)

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Combine career and job related services to create a Career and Work Information Center (CWIC).

Key Issues:

No organizational relationship between career and job related services; reporting to instruction and student services

Limited interaction and relationship between career and job related services and other services to students

Some instructional departments make little or no use of career and job related services; handle it on their own for their students only

Services are unable to share resources

Physically dispersed

Underutilized by students and employees

Lack of visibility

Services offered primarily at main campus with minimal service provided at DTC & Outreach Centers

Each service operates as a distinct unit with no formal or informal interaction

Limited cross training

Services are not marketed or coordinated so that students understand what each provides

Obtaining career counseling is a cumbersome process

Training and Development's changing role at Lane and the impact of that changing role on interaction with providing career and job services to students

CURRENT SITUATION:

PEOPLE/ ORGANIZATION	CROSS-FUNCTIONAL WORKFLOW	TECHNOLOGY	PHYSICAL INFRASTRUCTURE	POLICIES/ PROCEDURES
variable staffing levels for each service; some have lower employee/student ratios than others for some, low staffing levels limit flexibility in providing service weak links between career and job related services to services to students and instruction	some units compete for students to use their services limited cross-training: limited knowledge of each other's services low recognition of value of career information duplication of services provided within services and other services to students hesitancy to share resources with each other, instructional departments, and other services to students departments	each unit maintains separate records and databases with no linkages or mutual access	physically dispersed	funding sources vary - some soft money for specific purposes

PROPOSED SOLUTION:

PEOPLE/ ORGANIZATION	CROSS-FUNCTIONAL WORKFLOW	TECHNOLOGY	PHYSICAL INFRASTRUCTURE	POLICIES/ PROCEDURES
create Career and Work Information Center (CWIC) team from existing Job Placement, Career Information Center, and Work-Study offices representatives from Co-op Ed and Training and Development (T&D) will be designated as associates to the CWIC	create CWIC team establish on-going cross-training program for career and work information assign advising team to CWIC center/team CWIC serves as resource to SF! Ctr.	one student record for career and job related services training for all CWIC staff on use of various systems and software packages used all career and work information is linked and easily accessible by both students and employees link with information dissemination and general career information accessible on the web	co-locate Job Placement, Career Information Center, and Work-Study with representatives from Co-op Ed and T&D locate CWIC within close proximity to SF! Ctr.	determine what, if any, requirements are for external funding as it pertains to staffing the type of service provided clarify federal regulations concerning any restrictions or guidelines concerning work-study reporting relationships

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