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Students First LogoCollege-Wide Advising System

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Establish a college-wide advising system utilizing teams in multiple locations.

Key Issues:

  • No College-level plan for advising to address:
      - delivery
      - responsibility
      - accountability
      - defining boundaries:
        1) types of advising services
        2) training - identifying individual student issues, understanding role of who is delivering advising
  • Advising services are designed primarily for credit students
  • No consistency with procedures re: delivery, responsibility, accountability
  • Lack of clear definition of employee role(s) with advising services
  • No integrated information system for advising information
  • Advising services are underutilized by all students but highly rated by those who use the services
  • Limited accessibility to services (i.e., scheduling, hours)
  • Weak link between enrollment process and advising

    CURRENT SITUATION:

    PEOPLE/
    ORGANIZATION    		 CROSS-FUNCTIONAL
    WORKFLOW    		 TECHNOLOGY PHYSICAL
    INFRASTRUCTURE    		 POLICIES/
    PROCEDURES
  • variety of individuals with formal & informal responsibility for delivering advising services
  • no systemic training for individuals who informally deliver advising services
  • formal organization with primary responsibility for advising has limited scope of authority and control over all advising services
    		•
  • no coordination of advising information and training for all who deliver advising services to include information concerning: curriculum advising information enrollment financial aid (ability to benefit)
  • approach to advising is frequently focused on program/academic requirements
    		•
  • no universal tracking or record maintenance system for use by individual deliverers of services
  • degree audit software difficult to use and maintain
  • not all advising team members have access to the web
    		•
  • enrollment and advising services not co-located
  • multiple advising locations
  • locations not clearly identified
    		•
  • no College philosophy re: value of advising and who delivers the services
  • unclear procedures for determining and recording majors
  • practice favors credit students based on main campus
    		•

    PROPOSED SOLUTION:

    PEOPLE/
    ORGANIZATION    		 CROSS-FUNCTIONAL
    WORKFLOW    		 TECHNOLOGY PHYSICAL
    INFRASTRUCTURE    		 POLICIES/
    PROCEDURES
  • create college-wide system for delivery of advising services
  • create an organization to support the college-wide system
  • provide clearly defined roles and responsibilities for all who deliver advising services
  • identify team with technical expertise that is responsible for training
  • develop standards for training program
    		•
  • develop training program for all who deliver advising services to include: information access boundaries (type of advising service provided) team skills developmental models (i.e., distinctions, how service deliverer role fits with model)
    		•
  • implement advising tracking system and provide training on use
  • assess use of degree audit system and develop plan for implementation and implement
  • maximize self-service features for students and service deliverers
  • ensure all advising team members have equipment that allows full access to the web
    		•
  • advising team located at the SF! Ctr.
  • ensure high visibility of and easy access to advising teams
  • establish and coordinate schedule of service hours
    		•
  • sponsors develop & create College philosophy of advising at Lane (i.e. value, who delivers, recipients) and present to Executive Leadership Team for endorsement
  • Advising and Counseling Team leader manager and process owner establish procedures for determination and recording of majors
    		•
    •    
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