New Student Information Session

Expand participation in sessions and broaden accessibility to new student information

Key Issues:

• Limited marketing of the value of attending a session
• Under-utilization of information by students and employees
• Sessions perceived as introduction to Lane for credit students only - credit student focus instead of all students focus
• Students who do not attend feel less affiliated with the College
• Accessibility of sessions - when and where sessions offered (i.e., timing, availability of rooms)
• Employees not aware of session content

  CURRENT SITUATION:

  PEOPLE/ ORGANIZATION	CROSS-FUNCTIONAL WORKFLOW	TECHNOLOGY	PHYSICAL INFRASTRUCTURE	POLICIES/ PROCEDURES
  only the Counseling Department conducts group sessions	individual sessions are conducted by Admissions and Records after group sessions end the first week of classes	availability limited to the web	lack of space for group sessions	limited incentives offered to encourage participation

  PROPOSED SOLUTION

  PEOPLE/ ORGANIZATION	CROSS-FUNCTIONAL WORKFLOW	TECHNOLOGY	PHYSICAL INFRASTRUCTURE	POLICIES/ PROCEDURES
  sessions are offered Students First! Center. resource representatives and outreach center associates Counseling Department trains Students First! Center representatives	develop information session for services to students employees to understand content of student session explore additional delivery methods develop links to ABSE prior to students moving to credit status	expand session information to Channel 12 develop video session including Spanish version explore possibility of using web to deliver video version make fuller use of electronic delivery methods	ensure space dedicated to group activities is included in bond proposal/discussions	examine policies concerning types of incentives that can be offered (i.e., credit, tuition-free) work with Institutional Advancement on procedures for marketing sessions and creating a video determine need for non-credit students to participate in sessions or to conduct separate sessions