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Appendix D
Process Owner & Team Leader Manager
Characteristics, Skills and Responsibilities
Table of Contents | Students First! Page
PROCESS OWNER MANAGER
CHARACTERISTICS, SKILLS AND RESPONSIBILITIES
CHARACTERISTICS
Ability to keep focus
Commitment to follow-through with team leader managers & Executive Leadership Team
Innovative thinker
Willing to take risks
Values professional development
Detail oriented
Able to interpret inquiries
Process thinker
Takes initiative
High sense of accuracy
Possesses detailed functional/technical knowledge
Able to communicate technical knowledge
Customer service oriented
Flexible
Heightened ability to communicate
Awareness of appropriate boundaries for referral
Patient
Intuitive
Sense of humor
Willing to learn/inquire
Low tolerance for error
SKILLS
Computer literate
Interpersonal
Team building
Organizational
Time management
Teaching
Coaching
Mediation
Team facilitation
Basic management training
Problem solving
Budget development
RESPONSIBILITIES
Establishing team vision
Planning
Coordinate all team activities
Authorize budget
TEAM LEADER MANAGER
CHARACTERISTICS, SKILLS AND RESPONSIBILITIES
CHARACTERISTICS
Operational orientation
Commitment to follow-through with team & Service to Students team and process owner managers
Sensitive to team issues
Ability to keep focus
Innovative thinker
Willing to take risks
Values professional development
Detail oriented
Able to interpret inquiries
Process thinker
Takes initiative
High sense of accuracy
Possesses detailed functional/technical knowledge
Able to communicate technical knowledge
Customer service oriented
Flexible
Heightened ability to communicate
Awareness of appropriate boundaries for referral
Patient
Intuitive
Sense of humor
Willing to learn/inquire
SKILLS
Computer literate
Interpersonal
Team building
Organizational
Time management
Teaching
Coaching
Setting appropriate boundaries
Team leadership
RESPONSIBILITIES
Provide direction for team
Facilitate team building
Coordinate team's activities Within team and with other teams
Makes exception decisions
Oversee team's budget
Ensure quality performance of individual teams
Represent team to College and outside world
Provide team training
Available for twelve months
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