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Executive Summary

I. PROJECT ORGANIZATION

Project Background
Project Approach and Plan

Methodology-Documentation of the Existing Organization
Strategy, Plans and Budgeting
Information Technology Inventory
Computer Services and Customer Perspectives

Methodology--Assessment of Current Organization and Operations/Services
Organizational Structure, Culture and Management Processes Utilization
Budgeting Procedures, Budget Allocation Methodologies and Management of Operating Costs
Service Delivery Policies, Standards, Methodologies and Management of Operating Costs
Service Delivery Satisfaction and Effectiveness
Overall Value of Information Technology Investment

Methodology--Best Practices Gap Analysis
Ability to Support Existing Environment
Ability to Support Process Redesign Activities

Methodology--Formulations of Recommendations
Short-Term Action Plan: Existing Environment
Long Term Action Plan: Existing Environment
Specific Means of Supporting Process Redesign
Requirements for Implementation Phase and Next Steps

Implementation Plan Steps

Appendix A: Opportunity List