Students First! ProjectStudents First! is the first process redesign project at Lane. Related technology improvements are ongoing. The project is to evaluate administrative services to students and recommend improvements. A team of 10 staff aided by consultants is working Mondays through Thursdays for 18 weeks from March 25-July 26. Workload arrangements have been made for team members and their impacted co-workers. The team meets in CEN 320/321, which Counseling offered for the duration of the project. The team's efforts are possible due to the contributions of many staff at Lane. Examples of processes included in the project:

• information dissemination
• admissions & testing
• orientation and advising
• registration
• financial credit & transactions
• financial aid
• photo ID support services
• self-service information

Project VisionStudents/Customers are successful because: 1. Lane provides consistent, accurate, easily understood information about programs and services.
2. Information and services are readily accessible and meet the changing needs of students/customers.
3. Staff are empowered to provide quality integrated services.Students First! Redesign Team

• Rich Freund, Counseling, 2435
• Edna Grass, Financial Aid, 2371
• Johanna Hanley, Student
• Kay Malmberg, College Finance, 2494
• Bee McRae, Admissions/Student Records, 2693
• Carol Lynn Morse, Counseling, 2234
• Jana Nelson, Mathematics Department, 2393
• Jane Scheidecker, Bus. Dev. Center, 2929
• Ray Smith, Computer Services, 2281
• Debra Lamb, Continuing Education, 2915; Leslie Rasor, ABSE, 2515; Sharon Williams, 2686; Linda Dewitt, Financial Aid, 2349; ADVISORS
• Susan Phillips, Phillips & Associates; Barbara Lombardo, Pama Miller, and David Hemingson; Peat Marwick LLP; CONSULTANTS

• December 1995--project elected
• February 1996--Board of Education authorized funding
• February-March 1996--redesign team selection and training
• March 25- June 14--methodology training; feedback from affected students customers and staff, and 'as is' assessment of current processes
• June 17-July5-- visioning and change proposal development
• July 8-11--test proposals on department staff
• July 15-26--implementation proposal development