APPENDIX B
STUDENTS FIRST! PROCESS REDESIGN

Glossary of Terms

Note: Many of these terms have multiple meanings. The definitions provided below reflect the meanings as applied in the team's discussions.

Academic Advising:
The interpretation of curriculum guides and the development of individual curriculum plans to achieve education curriculum plans to achieve educational goals.

Activity:
The collection of tasks performed or steps in a process.

ACT Survey:
The American College Testing student opinion survey.

Additional Provider:
A designated function or service that delivers services to students.

Advising Information:
Preplanned curricular guides to accomplish standard educational goals and the dissemination and explanation of that information.

Advising Team:
A student/customer oriented group including a counselor, a classified advisor, program personnel (instructor and department administrative staff), and student peer advisors.

Associate:
Individuals trained to serve a one-stop resource in addition to their primary assignment.

Benchmark:
Measurement and evaluation of process features and performance against those of competitors and recognized leaders.

Bond:
The 1995 ballot measure that approved 42.3 million for improvements to Lane Community college.

Career and Developmental Counseling:
The identification of life and career goals, and development of educational plans that are consistent with these goals.

Career and Work Information Center:
A location for a comprehensive continuum of career services for students: career counseling, job search, job (CWIC) placement, skills in resume writing, interview strategies, and job search skills. The center will include representation from the Career Information Center, Job Placement, Federal Work Study, Cooperative Education, and Training and Development (including the Dislocated Worker Program).

ClassLine:
Lane Community College's telephone registration system.

Coach:
A Students First! redesign team member who champions a specific proposal.

Community Learning Centers:
Geographical locations typically in high schools throughout Lane's service district, that will provide classes, on-site instruction opportunities, and on-line college advising information.

CreditLine:
Lane's policy for extending financial credit to students.

Customer:
Anyone who is the recipient of the output of a process or is impacted by the process. Customers may be external or internal.

Enrollment:
The process of the student/customer from making first contact with Lane, through participating in learning.

Firewall:
A protective barrier which provides security for confidential material. The information contained on the protective side of the firewall is only available to those who have been given prior electronic access.

Flow Diagram:
A graphic depiction of steps in a process.

GradeLine:
The means by which students obtains their grades by telephone for the past term.

Hand-off:
The point in a process where a task is passed from one person to another.

Home Page:
A document on the Internet which functions as a table of contents and provides links to other information available on the World Wide Web. Usually the links are to information about the home page organization but can provide access to other web pages as well.

Input Session:
Data gathering by group interviews.

Intake Point:
The point at which the student makes the first contact with Lane.

Internet:
Computer networks connected world wide using telecommunications.

Mainframe:
A large scale computer used to collect and store the administrative data.

Mobile Unit:
Students First! Center Team that provides service at the Students First! Center.

Neighborhood Groups of Instructional Programs:
Clusters of instructional programs which through similarity in discipline and/or physical proximity are logical for the delivery of academic advising services by an advising team.

Network:
A collection of computers sharing devices such as disk space, printers, software programs and scanners.

ODAT:
Organizational Development Action Team.

On-line:
Using a PC or terminal to access data file on a computer.

On-site Unit:
The Students First! Center Team that provides service at the Students First! Center.

OSRL Survey:
Oregon Survey Research Laboratory Survey

Outreach Center:
An off-campus location which offers various college resources and services.

Performance Measure:
Provides the means to establish a common denominator for internal and external comparisons over times.

Process:
Is a sequence of connected activities.

Process Map:
Mapping the sequence of processes and activities within processes to understand how work is performed and where time and resources are spent - i.e. 'As-Is Analysis'.

Process Owner:
A designated function or service that has the primary responsibility for delivery of the service and is responsible for its overall performance.

Quick Win:
A recommendation that meets one of more of the following criteria:

a. has a person with the authority and desire to do it (willing to take the risk)
b. eliminates non-value-added tasks
c. has few steps involved
d. has minimal budget impact to implement
e. is an interim step to an ultimate outcome
f. will be 'visible" soon
g. has minimal complications

Sponsor:
From Executive Leadership Team who will be responsible for spearheading the implementation of the recommendation; and serve as an advocate for it, helping the Implementation Team and others to understand its implications, why it is needed, and how it will improve services to students.

Students First! Redesign Team:
The dedicated commitment of a team of individuals over a period of time. Team membership was identified by a set criteria. They came from various levels, skill sets, and functions from within services to students at Lane. To prepare for redesign, the Team first underwent team- building training.

Support and Diversity:
One of the services to students teams. Although students are encouraged to use all services and resources of the college, students who choose to identify with entry and support features of this team's units are encouraged to use them. This team includes: the Women's Center, the Black Student Union, Multi-Cultural Center, Native American Student Association, the International Student organization, Disability Services and Substance Abuse Prevention Services.

Task:
The smallest measurable activity performed to change inputs into outputs.

Vision:
An image of the desired future. A vision statement shows where an organization (or team) wants to go, and what it will look like when they get there.

Wide Area Network:
Lane's internal computer network which contains a variety (WAN, Intranet) of college information. This information can be modified by authorized employees within the Wide Area Network system, but cannot be modified from outside the network such as through the Internet.

World Wide Web:
A collection of information on the Internet, usually (WWW) provided in a graphical format that usually includes easy to use links to related information.