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Process Redesign Project
This is an archive of the Process Redesign web pages - for historical and reference purposes only
Billing Statement
Modify the billing statement format and processing.Due Date: 8/97
Task By Whom By When
Start--End Dates
Resources
Required
Remove or reposition the Admissions Office phone number on the billing statement. Verne Whittaker 9/96 - 10/96  
Define 'ideal' statement and programming
Identify and convene a group of interested participants to determine student and staff information needs and define the attributes of an 'ideal' billing statement.
Verne Whittaker,
Kay Malmberg, 
Edna Grass, 
Sharon Williams
11/96 - 12/96
 
Determine feasibility of producing ideal billing statement with existing data elements. Nick Cheshire,
Kay Malmberg
1/97 - 1/97  
If existing date elements inadequate, identify and program changes. Programming Team,
Kay Malmberg
1/97 - 5/97  
Identify & acquire resourcesInvestigate hardware/software resources required to produce monthly statements. Nick Cheshire 1/97 - 2/97  
Investigate alternatives to producing statements in-house. Kay Malmberg,
Nick Cheshire,
Verne Whittaker
12/96 - 2/97  
Acquire hardware or software, if needed, or program new software. Computer Services Rep.,
Programming Team
2/97 - 5/97  
Obtain equipment/forms or contracts needed to print statements. Nick Cheshire,
Kay Malmberg
2/97 - 4/97  
Test programming andprintingTest programming and printing of statements. Computer Services Rep. 5/97 - 5/97  
Obtain feedback, revise & reconveneReconvene interest group (including students) for analysis of redesigned statements. Kay Malmberg, 
Edna Grass
5/97 - 5/97  

Task By Whom By When
Start--End Dates
Resources
Required
Make needed revisions based on test run and interest group recommendations. Nick Cheshire,
Kay Malmberg, 
Edna Grass
5/97 - 6/97  
Test revisions for accurate content, calculations and style. Programming Team,
Kay Malmberg
6/97 - 6/97  
Reconvene interest group for final review of redesigned statements. Kay Malmberg, 
Edna Grass
6/97 - 6/97  
Implement production and use Implement production and use of redesigned statements. Jerry Nehring,
Kay Malmberg
7/97 - 7/97  
Gather, index and evaluate student and staff reactions to redesigned statement. Kay Malmberg,
Edna Grass
8/97 - 12/97  

   

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Lane Community College - Process Redesign Project
4000 East 30th Avenue, Eugene, OR 97405
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Revised 12/2/96 (llb)
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