| Task |
By Whom |
By When
Start--End Dates |
Resources
Required |
Explore and install enhancements
Explore option of call sequencer for ClassLine/GradeLine.
talk to Hewlett Packard to determine compatibility with current computer equipment
explore purchase of call sequencer
|
Computer Services,
Jerry Nehring,
Implementation Coordinator,
Telephone Technicians |
12/96 - 1/97 |
|
| Install automated response system for ClassLine/GradeLine if deemed necessary. |
Virginia Brady,
Campus Services,
Computer Services |
1/97 - 2/97 |
|
| Determine if more trunk lines are necessary for student access to ClassLine and GradeLine. |
Implementation Coordinator, |
3/97 - 4/97 |
|
| Order additional trunk lines from US West if needed. |
Virginia Brady |
3/97 - 4/97 |
|
| Revise scripts and create feedback systemReview content of ClassLine and GradeLine scripts. |
Implementation Coordinator |
3/97 - 4/97 |
|
| Create feedback system and periodic review process for complaints/questions on ClassLine/GradeLine scripts. |
Programming Team |
1/97 - 4/97 |
| Implement feedback system. |
Programming Team |
3/97 - 4/97 |
|
| Review feedback to understand student/customer confusion on ClassLine/GradeLine. |
Programming Team |
4/97 - 6/97 |
|
| Change ClassLine and GradeLine scripts as needed. |
Implementation Coordinator |
3/97 - 4/97 |
|
| Compile and track complaints/questions. |
Implementation Coordinator,
Info Support Team |
4/97 - 8/97 |
|
Training and expanded hours
Establish training on expanded information for switchboard operators. |
Info Support Team,
Virginia Brady |
5/97 - 6/97 |
|
| Investigate expanded/flex hours for switchboard. |
Info Support Team,
Virginia Brady |
6/97 - 6/97 |
|
