Organizational structure that utilizes cross-functional teams to promote one-stop and student self-service approaches to service delivery.

Due Date: 12/98

Task	By Whom	By When Start--End Dates	Resources Required
Conduct search and identify process owner manager candidates.	Sue Colvin, Linda Waddell	4/97 - 6/97
Inform applicable employee group of job classification and recommend compensation level changes for process owner managers.	Sue Colvin	4/97 - 5/97
Select process owner managers.	Redesign Project Management Implementation Team	4/97 - 6/97
Team selection criteria and process Develop team selection criteria and process	Sue Colvin, Linda Waddell Process Owner Managers, Affirmative Action Director	5/97 - 7/97
Determine number of teams required and number of individuals for each team.	Process Owner Managers, Redesign Coaches, Redesign Project Management	5/97 - 7/97
Team leader manager selection Review team leader manager skills, characteristics, and responsibilities and refine to develop job classification.	Sue Colvin, Applicable Classification Teams, Joint Review Committee Affirmative Action Director, Process Owner Managers	6/97 - 7/97
Inform applicable employee group of job classification and recommend compensation level changes for team leader managers.	Sue Colvin	7/97 - 8/97
Conduct search and identify team leader manager candidates.	Sue Colvin, Linda Waddell	6/97 - 8/97
Select team leader managers.	Process Owner Managers, Redesign Coaches, Redesign Project Management	6/97 - 8/97
Identify and select team members Identify and select individual team members (beginning with the Students First! Center mobile unit resource representatives).	Process Owner Managers, Team Leader Managers	6/97 - 12/97

Task	By Whom	By When Start--End Dates	Resources Required
SF! Ctr. Mobile Unit Resource Representative selection Review Students First! Center mobile unit resource representative skills, characteristics, and responsibilities and refine to develop job classification.	Sue Colvin, Applicable Classification Teams, Joint Review Committee Affirmative Action Director,  Process Owner Managers	6/97 - 7/97
Inform applicable employee group of job classification and recommend compensation level changes for Students First! Center mobile unit resource representatives.	Sue Colvin	7/97 - 8/97
Conduct search and identify Students First! Center mobile unit resource representative candidates.	Sue Colvin, Linda Waddell	6/97 - 8/97
Select Students First! Center mobile unit resource representatives.	Process Owner Managers, Redesign Coaches, Redesign Project Management	6/97 - 8/97
Identify and select individual team members for services to students teams.	Process Owner Managers, Team Leader Managers	6/97 - 12/97
Inform applicable employee group of job classification and recommend compensation level changes for individual team members.	Process Owner Managers, Team Leader Managers	6/97 - 12/97
Team evaluation criteria and process Develop team evaluation criteria and process.	Sue Colvin, Applicable Classification Teams, Joint Review Committee Affirmative Action Director Process Owner Managers, Team Leader Managers, Individual team members	10/97 - 3/98

Task	By Whom	By When Start--End Dates	Resources Required
Establish training requirements Establish training requirements for services to students team including: technical knowledge team interaction customer service	Process Owner Managers, Team Leader Managers, SF! Ctr. Mobile Unit Resource Representative,  Redesign Coaches Implementation Team	2/97 - 3/98
Determine training providers  Determine training providers dependent on type of training being delivered.	Patti Lake, Redesign Coaches, Implementation Team	2/97 - 4/97
Establish training schedule Establish training schedule.	Process Owner Managers, Team Leader Managers, SF! Ctr. Mobile Unit Resource Representative, Patti Lake	3/97 - 5/97
Conduct initial training sessionsConduct initial training sessions.	Applicable providers SF! Ctr. Mobile Resource Representatives	4/97 - 10/97
Extend service hours Plan extended hours for services to students and determine signage needs.	Process Owner Managers, Team Leader Managers, Team members	1/97 - 3/97
Inform applicable employee group of changes in work conditions.	Process Owner Managers, Team Leader Managers	1/97 - 3/97
Implement extended service hours.	Team Leader Managers	3/97 - 4/97
Bond facilities planning Work with the Student Service Bond Facilities Planning Group and Facilities Management Committee to plan space requirements for Students First! Center and other teams.	selected members of Implementation Team,  Process Owner Managers, Facilities Planner	10/96 - 12/98
Determine equipment needed for Students First! Center and other teams.	selected members of Implementation Team, Process Owner Managers, Team Leader Managers	11/97 - 6/98
Relocate to Students First! Center Relocate to Students First! Center and CELEBRATE!		8/98 - 12/98