Resources
Tools

Job Aids

• Creating a Standard Operating Procedures Manual (.pdf)*
• Tips for Exceptional Customer Service (.pdf)*
• New Employee Orientation Checklist for Departments (.pdf) *
• Health and Safety Checklist for Departments (.pdf)*

Resource Guides

• Managing Difficult Communications - General (.pdf)*
• Managing Difficult Communications - Separation Notices (.pdf)
• Fulbright Exchange Program (.pdf) *

* (note: .pdf requires Adobe Reader to view)

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