Procedure:     Disabilities: Americans With Disabilities Act Complaint Procedure
 Department:    Disability Resources
 Contact:          Nancy Hart, (541) 463-3010            hartn@lanecc.edu

Describing the Problem

Students, staff members or the public with an access complaint may contact a compliance officer to seek an informal resolution.   To file a formal complaint, fill out an Americans With Disabilities Act (ADA) Complaint Form and submit it to an ADA compliance officer.

Complaint Forms

Complaint forms are located at:

 
Main Campus:
4000 East 30th Avenue, Eugene, OR 97405, (541) 463-3000
 
Disability Resources, Bldg 1 rm 218, (541) 463-5150
Student Health Services, CEN 126, (541) 463-5665
ASLCC, Bldg 1, (541) 463-5330
Human Resources, Bldg 3, ADM, 1st floor, (541) 463-5211
Counseling, Bldg 1, (541) 463-3200
Facilities Management and Planning, Bldg 7, CS, 2nd floor, (541) 463-5216
 
Other LCC Centers:
 
Downtown Center, 1059 Willamette Street, (541) 463-4900
LCC at Cottage Grove, 37 N. 6th Street, 942-4202
LCC at Florence, 3149 Oak Street, 997-8444
Flight Technology, 28715 Airport Road, (541) 463-4195
 

Nancy Hart , Associate Dean Student Affairs, Disability Resources, Bldg 1, STSV 218c, (541) 463-3010

Emphasis: Problems with access to LCC programs and services
 

Emphasis: Problems with access to employment opportunities and LCC's facilities
 

Please feel free to contact a compliance officer about your concerns or for help in resolving your complaint.

Studying the Problem

Within five working days of ADA Complaint Form submission, a compliance officer contacts the complainant to determine if the Americans with Disabilities Act applies. If affirmative, the officer will investigate the problem and possible solutions. This process is intended to take no more than 30 working days.

Solving the Problem

The compliance officer will recommend a solution in writing.

Appeals

An appeal to the compliance officer’s recommendations may be made in writing to the college president, who will respond in writing.

If the complainant is dissatisfied with the president’s response, other legal remedies may be pursued, such as submitting the complaint to the Civil Rights Division of the Oregon Bureau of Labor and Industries (employment issues) or the Office of Federal Contract Compliance (access to other programs and services).